Workforce Manager

The mission of the Human Service Agency is to provide high quality human services that enable people to develop their fullest potential while maintaining the highest standard of ethical and fiscal responsibility.
*Benefits & Perks:* * $500 Sign-On Bonus * Paid Training * Career Development Opportunities * Full Benefits Package * 401(k) with Company Match * Employee Assistance Program (EAP) * 7 Paid Holidays, 12 Days of Sick Leave, Paid Day off on Your Birthday and up to 24 Days of Vacation * Employee Referral Program * Tuition Reimbursement * Yearly Company Picnic & Christmas Party * Anniversary and Birthday Incentives * Flexible Scheduling * Wireless Plan Discount * Plus More! *DESCRIPTION OF POSITION*: The mission of New Horizons is to support people to achieve self-reliance and to exercise control over their lives.
The Workforce Manager is responsible for leading and supervising the Superimposed and Substitute departments and personnel.
The primary responsibilities of this role are to ensure a high quality of life for persons served by providing staffing relief to and ensuring new hires are satisfied and feel equipped for their role.
*JOB KNOWLEDGE AND COMPREHENSION:* * Supervise day and night Subs and Superimposed staff, including: giving and recording feedback; ensuring new hire and annual training is complete; sending welcome emails to new hires; checking in with staff periodically to ensure satisfaction; and ensuring staff feel well trained and equipped.
* Office hours required for weekly meeting with supervisor and as assigned.
* Take shift call-off phone calls and work with Direct Support Coordinators (DSCs) to place staff in last minute openings.
* Ensure coverage provided to homes/programs matches the Master Schedule.
* Help DSCs troubleshoot coverage solutions when Superimposed or Sub staff are not available.
* Conduct satisfaction check-in’s, via email and in person, to ensure they are doing well, and track their feedback, discussing concerns with the appropriate level of management; disseminating surveys to determine staff satisfaction.
* Additional responsibilities may be assigned as circumstances warrant.
*MINIMUM QUALIFICATIONS:* * Completed high school diploma or GED required * One to two years of prior experience of a similar scope * One to two years supervisory experience * Valid driver’s license and safe driving record * Successful completion of criminal background check Job Type: Full-time Pay: $47,502.
00 - $48,540.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Paid training * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday People with a criminal record are encouraged to apply Work Location: In person